‌Production & Shipping‌
Hanidoll ensures efficient, secure delivery through certified logistics partners. Each product undergoes quality checks and is packaged in custom shock-resistant materials. Track your order in real-time via the "Shipping Info" page, and contact our 24/7 customer service for immediate assistance.

‌Global Shipping Policies‌

• ‌Coverage‌: Free worldwide shipping is available, excluding restricted regions (e.g., most South American, Middle Eastern, and African countries).
• ‌Duties Prepaid‌: Orders to the U.S. and EU include all taxes and customs fees. Exclusions apply to non-continental territories (e.g., Alaska, Midway Islands).
• ‌Buyer Responsibility‌: For Canada, Australia, Norway, and Switzerland, recipients must handle customs clearance and associated costs.

‌Privacy Assurance‌
All products are shipped in plain, unbranded boxes with no content labels. Neither carriers nor delivery personnel can identify package contents, ensuring privacy from dispatch to receipt.

‌Production Timelines‌

• ‌Standard Products‌: 3–5 business days.
• ‌Custom Orders‌: 2–3 weeks for premium craftsmanship.
• ‌Expedited Service‌: Available for select brands (contact for details).

‌Delivery Estimates
‌

• ‌In-Stock Items‌: Processed within 2–5 business days post-payment (marked as "US/EU Stock").
• ‌Custom Orders‌: Shipped 2–3 days post-production. Transit times (illustrated post-customs) vary due to cross-border logistics and customs efficiency. Delays may occur from holidays, extreme weather, or global emergencies.

‌Tracking Guidelines‌
Tracking numbers activate after customs clearance. Initial updates begin once parcels enter the destination country (e.g., U.S. tracking details emerge only after stateside arrival). Monitor updates closely and notify us of anomalies (e.g., stalled tracking, missing items).

‌Address Modifications‌

• Confirm delivery addresses before dispatch.
• Changes are feasible pre-customs but restricted post-clearance. Same-city rerouting may be possible, subject to carrier policies.

‌Package Inspection Protocol‌

1. ‌Damage Check‌: Document external/internal damage with photos/video upon receipt.
2. ‌Issues to Report‌:
   • ‌Wrong Item‌: Submit unboxing video (showing product, labels, and packaging) for replacement.
   • ‌Severe Damage‌: File a claim with the carrier; replacements or repair kits are provided based on severity.
   • ‌Lost Parcel‌: Contact UPS/FedEx immediately if tracking shows delivery without receipt (most include adult signature confirmation).

‌Potential Shipping Delays‌
International shipments may face disruptions due to:

• Severe weather, natural disasters, or customs inspections (common in Europe).
• Local holidays, political shifts, or carrier operational issues (e.g., strikes).
  Rest assured, we prioritize safe delivery and offer full support throughout the process.